Refund Policy

MenuHub is a subscription-based digital service that provides digital menu and restaurant management tools. Because MenuHub provides digital services rather than physical goods, there are no physical products to return. This Refund Policy explains when refunds may be available for MenuHub subscription payments.

1. Subscription Refunds

If you subscribe to a paid MenuHub plan, you may request a refund within seven (7) days of your first subscription payment. If approved, the first subscription payment will be refunded in full.

This introductory refund option applies once per account and only to the first payment made for a paid subscription. It does not apply to subsequent renewal payments.

2. Renewal Charges

Paid MenuHub subscriptions may renew automatically at the end of each billing period, depending on your selected subscription plan.

Renewal charges are generally non-refundable once the new billing period has started. If you do not want your subscription to renew, you should cancel it before the next renewal date through your account or by contacting MenuHub.

When you cancel a subscription, you may continue to have access to the paid features until the end of the billing period that you have already paid for, unless otherwise stated by MenuHub.

3. Free Trials

If MenuHub offers a free trial for a particular subscription plan, the terms of that trial will be presented to you when you start the trial.

If payment information is collected during the trial and you do not cancel before the trial ends, your subscription may automatically convert to a paid subscription and the applicable subscription fee may be charged.

4. Billing Errors and Duplicate Charges

If you believe you have been charged incorrectly, such as being charged twice for the same subscription period or being charged after successfully cancelling your subscription, please contact us as soon as possible.

After reviewing and confirming the billing error, we will issue an appropriate refund for the erroneous charge.

5. Service Issues

If you experience a significant technical problem that prevents you from reasonably accessing a paid MenuHub service, please contact us so that we can investigate the issue.

Depending on the circumstances, we may provide a refund, account credit, extension, or other appropriate resolution at our discretion and as required by applicable law.

6. When a Refund May Not Be Available

Unless required by applicable law, refunds may not be available for:

• Subscription renewal charges after the renewal period has started
• Requests made more than seven (7) days after the first subscription payment
• Periods during which you had access to and were able to use the paid MenuHub service
• Accounts suspended or terminated because of a violation of our Terms and Conditions
• Failure to cancel a subscription before its scheduled renewal date

7. How to Request a Refund

To request a refund, contact us at [support@menuhub.lk].

Please include the email address associated with your MenuHub account, the relevant payment or subscription information, and a brief explanation of your refund request.

We will review your request and notify you of the outcome. Refund requests are generally reviewed within two (2) business days.

8. Refund Processing

Approved refunds will normally be returned to the original payment method used for the transaction.

After we initiate a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider. MenuHub does not control the processing time of third-party financial institutions.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, pricing, payment processes, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the top of this page. The updated policy will apply to transactions and refund requests made after the effective date, subject to applicable law.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at [support@menuhub.lk].