Privacy Policy

MenuHub ("we," "us," or "our") is a digital menu and restaurant management platform that helps restaurants, cafés, hotels, and other food businesses create, manage, and publish digital menus online. Customers can access published menus through links or QR codes. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

Information We Collect

Account Information

When you create a MenuHub account, we may collect information such as your name, email address, phone number, and account credentials. Passwords are securely hashed and are not stored in plain text.

Business and Restaurant Information

When you create a restaurant or business profile, we may collect information such as your restaurant name, business category, address, telephone number, email address, description, opening hours, social media links, logo, cover image, and other information you choose to provide.

Menu Information

We collect the menu content you add to MenuHub, including categories, menu items, descriptions, prices, images, portion or variation information, special offers, and other menu-related content.

Customer Information

If you use MenuHub features that allow you to collect customer information, we may process information such as customer names, email addresses, telephone numbers, and other information entered by you or your customers.

Reviews and Feedback

If your MenuHub account enables customer reviews or feedback, customers may provide ratings, comments, names, or other information when submitting feedback. The information displayed publicly depends on the features and settings configured by the restaurant.

Payment and Billing Information

If you purchase a paid MenuHub subscription or service, payments are processed through our third-party payment provider. We do not intentionally store complete credit or debit card numbers on our own servers. Payment information is handled by the applicable payment provider according to its privacy and security practices.

Usage and Technical Information

When you use MenuHub, we may automatically collect certain technical information, including your IP address, browser type, device type, operating system, pages visited, approximate usage information, and other diagnostic information. We use this information to operate, secure, maintain, and improve the platform.

How We Use Your Information

We may use the information we collect to:

• Create and maintain your MenuHub account
• Create, manage, and publish your digital restaurant menu
• Provide and maintain MenuHub services and features
• Process subscriptions and payments
• Send account-related notifications and service communications
• Respond to support requests and customer inquiries
• Monitor and improve the performance and functionality of MenuHub
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Comply with applicable legal and regulatory requirements

Publicly Available Information

MenuHub is designed to allow restaurants and businesses to publish information publicly. Depending on the information provided by the business, publicly accessible menu pages may contain the restaurant name, location, contact details, opening hours, menu items, prices, images, descriptions, offers, and other information selected by the business.

This information may be accessible to anyone who visits the restaurant's public menu page or scans its QR code.

Cookies and Analytics

MenuHub may use cookies and similar technologies that are necessary to operate the platform, maintain user sessions, remember preferences, improve security, and understand how the service is being used.

We may also use analytics and monitoring services to understand platform usage, identify technical issues, and improve MenuHub. These services may collect information such as page views, interactions, device information, and other technical data.

Third-Party Service Providers

We may use trusted third-party service providers to operate and provide MenuHub. These providers may process information on our behalf and may include:

• MongoDB Atlas — database and data storage services
• Cloudinary — image storage and delivery services
• PostHog — product analytics and usage analysis
• Payhere — subscription and payment processing

Third-party providers process information according to their own privacy policies and applicable security practices.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers when necessary to provide and operate MenuHub, process payments, provide infrastructure, analyze platform performance, provide customer support, or maintain security.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, safety, and security of MenuHub, our users, or others.

Data Retention

We retain account, business, and menu information for as long as necessary to provide the MenuHub service and maintain your account.

If you delete your account or request deletion of your information, we will take reasonable steps to remove the applicable information from our active systems, subject to information that we are required to retain for legal, security, fraud-prevention, accounting, or other legitimate business purposes.

Data Security

We use reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures may include encrypted connections (HTTPS), secure authentication, password hashing, access controls, and other security practices.

However, no method of transmitting or storing information over the internet is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your account and the features available to you, you may be able to:

• Update your account and business information
• Update or remove your published menu content
• Change your account settings
• Delete your business or restaurant information
• Request deletion of your MenuHub account
• Contact us regarding access, correction, or deletion of your information

Depending on your location, you may have additional privacy rights under applicable data protection laws. You can contact us using the information provided below if you would like to exercise any applicable rights.

Children's Privacy

MenuHub is primarily intended for businesses and restaurant operators. We do not knowingly collect personal information from children where prohibited by applicable law.

International Data Transfers

MenuHub and our third-party service providers may process or store information in countries other than the country in which you are located. Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. Where appropriate, we may also provide additional notice of significant changes.

Contact Us

If you have questions about this Privacy Policy, your personal information, or how MenuHub handles data, please contact us at [support@menuhub.lk].